Acceptable Use Policy

Unlawful and harmful activity

• Do not violate law, regulation, court order, licensing rule, consumer-protection requirement, privacy right, intellectual-property right, or contract.
• Do not facilitate fraud, theft, deception, harassment, discrimination, threats, violence, unsafe work, or exploitation.
• Do not upload malware, illegal content, intimate imagery without consent, or content that violates another person's rights.

Security and platform abuse

• Do not probe, scan, bypass, or defeat authentication, rate limits, tenant isolation, permissions, security headers, or monitoring.
• Do not access another workspace, account, job, file, proposal, or integration without authorization.
• Do not reverse engineer, scrape, copy, resell, overload, disrupt, or use automated access except through documented or approved methods.
• Do not share credentials or expose API keys, payment credentials, authentication tokens, or private proposal links.

Email, calling, and future SMS

• Only contact people for legitimate contractor purposes using accurate sender information and permissions appropriate to the channel and message.
• Honor opt-outs, suppression requests, quiet-hour rules, do-not-call restrictions, and consent revocation.
• Do not send spam, purchased-list campaigns, misleading promotions, or automated messages without legally sufficient consent.
• Trough may pause communications that generate complaints, provider blocks, unusual volume, or legal risk.

Restricted and regulated data

Do not use Trough to store card numbers, bank credentials, Social Security numbers, health records, export-controlled data, classified information, or other highly regulated information unless Trough has expressly approved that data type in writing and implemented the required controls. Use Stripe-hosted payment collection for card data.

Automation and AI

Automated or AI-assisted output must be reviewed by a qualified person before it changes scope, price, schedule, payment, safety, legal terms, or customer-facing content. Do not present generated measurements, legal language, code advice, or estimates as independently verified by Trough.

Enforcement

Trough may investigate, limit, remove, suspend, or terminate activity that reasonably appears to violate this Policy or creates security, legal, or operational risk. When practical, Trough will provide notice and an opportunity to correct. Serious or urgent threats may be addressed immediately. Report abuse to support@trough.app.