Terms of Service

1. Service and operator

Trough is a software service operated by the operator of Trough. Its formal notice address will be inserted after professional review. Its registered jurisdiction will be inserted after professional review. Legal notices may be sent to support@trough.app. In these Terms, the product and its operator are referred to as “Trough,” “we,” “us,” or “our.”

Trough provides workflow software for gutter contractors, including customer and job management, surveys, drawings, estimates, proposals, electronic acceptance, scheduling, communications, photos, reporting, and payment integrations. Features may change as the Service develops.

2. Eligibility and accounts

• You must be at least 18 and capable of entering a binding agreement.
• You must use the Service for legitimate business purposes and provide accurate account information.
• Workspace owners are responsible for inviting users, assigning roles, removing access, and activity performed through their accounts.
• Credentials may not be shared. You must promptly report suspected unauthorized access.

3. Contractor responsibility

The customer operating a Trough workspace is solely responsible for its contracting business, employees and subcontractors, licenses, insurance, permits, measurements, engineering or code decisions, prices, taxes, warranties, disclosures, consumer notices, work quality, safety, and compliance with laws that apply to each job.

Trough does not verify that an estimate, drawing, proposal, payment schedule, deposit, contract term, cancellation notice, or customer communication is legally or technically sufficient. The contractor must review all generated or stored work before relying on it or sending it to a homeowner.

4. Homeowner proposals and electronic signatures

Trough is not a party to any agreement between a contractor and its customer. The contractor is responsible for supplying counsel-approved proposal and contract terms for every jurisdiction in which it operates and for delivering any required paper or electronic copies and cancellation forms.

Electronic records and signatures may have legal effect, but enforceability depends on the transaction, disclosures, intent, attribution, record retention, and applicable law. Trough's signature evidence assists with recordkeeping; it is not a guarantee that a contract is enforceable.

5. Trials, subscriptions, billing, and cancellation

• Trial length, plan price, billing interval, included users, and material fees are shown before purchase. A no-card trial does not automatically become paid unless billing information is later submitted and a plan is selected.
• Paid subscriptions renew for the interval shown at checkout until canceled. Charges are processed by Stripe or another disclosed payment provider.
• Workspace owners may manage or cancel an active plan through the billing portal when available or by contacting support@trough.app. Cancellation stops future renewal and normally takes effect at the end of the paid period.
• Except where law requires otherwise or Trough states otherwise in writing, fees already charged are nonrefundable. We may correct billing errors and provide discretionary credits without creating an ongoing obligation.
• We may suspend access for failed payment, security risk, unlawful use, or material breach after notice when reasonably practical.

6. Customer data

As between the parties, the workspace customer retains its rights in data submitted to the Service. The customer grants Trough a limited right to host, process, transmit, back up, and display that data to provide, secure, support, and improve the Service and to comply with law.

The customer represents that it has the rights and notices needed to provide personal information, photos, communications, signatures, and other content to Trough. Where Trough processes personal data for a customer, the Data Processing Addendum applies.

7. Acceptable use

You must follow the Acceptable Use Policy. You may not use Trough for unlawful, deceptive, abusive, unsafe, infringing, or unauthorized activity; attempt to defeat security or tenant boundaries; interfere with the Service; or send messages without the permissions and notices required by law.

8. Third-party services

The Service may interoperate with Clerk, Stripe, Resend, Google, Vercel, database and storage providers, monitoring services, property-data services, and other tools. Their services are governed by their own terms. Trough is not responsible for third-party outages, decisions, or content, but remains responsible for its own obligations when it uses subprocessors.

9. Ownership and feedback

Trough and its licensors own the Service, software, design, documentation, and related intellectual property. These Terms grant a limited, nonexclusive, nontransferable right to use the Service during the subscription for internal business purposes.

If you provide feedback, you allow Trough to use it without restriction or compensation, provided Trough does not identify your confidential customer data in doing so.

10. Confidentiality

Each party will use the other party's nonpublic business, technical, and customer information only to perform under these Terms and will protect it using reasonable care. This does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received from another source. Required legal disclosure is permitted after notice when legally allowed.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, TROUGH DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. TROUGH DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SUITABLE AS THE SOLE RECORD OF A CONTRACTOR'S LEGAL, FINANCIAL, SAFETY, OR CONSTRUCTION OBLIGATIONS.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. TROUGH'S TOTAL LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE FEES PAID OR PAYABLE TO TROUGH FOR THE AFFECTED WORKSPACE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. These limits do not apply where prohibited by law or to a party's fraud, willful misconduct, or obligations that cannot lawfully be limited.

13. Indemnification

The workspace customer will defend and indemnify Trough from third-party claims arising from the customer's contracting work, customer data, unlawful communications, breach of these Terms, or violation of another person's rights, except to the extent caused by Trough's own breach, negligence, or willful misconduct. Trough will provide reasonable notice and cooperation and will not agree to a settlement imposing a nonfinancial obligation on the customer without consent.

14. Termination and data

Either party may terminate as allowed by the selected plan or a separate written order. On termination, access ends when the paid period or agreed wind-down ends. Customers should export needed records before termination. Trough will handle remaining data under the Privacy Policy and DPA and may retain records required for security, payment, dispute, or legal purposes.

15. General terms

These Terms, the Privacy Policy, the DPA, the Acceptable Use Policy, and any signed order form are the agreement for the Service. An order form controls over conflicting online terms for that order. Neither party may assign the agreement without consent, except with a merger, acquisition, reorganization, or sale of substantially all relevant assets. Notices may be delivered electronically to the account email or support@trough.app.

Until the formal operator and governing-law details are inserted following professional review, disputes should first be escalated in good faith to support@trough.app for informal resolution. If a provision is unenforceable, the remainder remains effective. Failure to enforce a provision is not a waiver.

16. Changes to these Terms

Trough may update these Terms for product, legal, or security reasons. Material changes will be announced through the Service or account email and will apply prospectively. If an update requires renewed acceptance, the Service will request it before continued use.