Legal and trust
Accessibility Statement
Trough is committed to making its public website, contractor application, lead forms, and homeowner proposal experience usable by people with disabilities.
This statement is a commitment and work plan, not a claim that every Trough surface currently conforms to WCAG.
Our target
Trough uses WCAG 2.2 Level AA as its product target where practical. Work includes semantic headings and landmarks, labeled form controls, keyboard operation, visible focus, meaningful alternatives for images, understandable errors, responsive zoom, and sufficient contrast.
Current status
Trough has completed automated and browser-level accessibility-risk improvements on public and authenticated workflows. Full conformance has not been established. Manual keyboard, screen-reader, zoom, contrast, reduced-motion, and physical-device testing remains ongoing, particularly for the drawing canvas, signature pad, complex reporting tables, and third-party authentication and checkout components.
Help and alternatives
If a feature, document, proposal, or form is difficult to use, email support@trough.app. Describe the page, task, assistive technology, and preferred contact method. Do not include passwords or unnecessary personal data. Trough will make a good-faith effort to provide an accessible alternative and correct barriers according to severity and impact.
Third-party components
Some authentication, payment, maps, monitoring, and embedded functions are supplied by other providers. Trough selects and configures those services with accessibility in mind and will report confirmed barriers to the provider, but does not control every part of their interfaces.
Feedback
Accessibility feedback is welcome at support@trough.app. Trough aims to acknowledge reports within five business days and will communicate next steps when the issue can be reproduced.